Retail Terms & Conditions

All prices are inclusive of VAT at the current rate. Books are exempt for VAT purposes.

Postage is free for all orders throughout the UK, including Northern Ireland. All items are sent via Royal Mail or Royal Mail Parcelforce and should arrive within 2-4 days, however Royal Mail terms state that items may take up to 28 days for delivery.

Non-UK Customers
At this time we are only able to supply to customers within the UK via the website. We are happy to supply customers worldwide, but please contact us to discuss your requirements.

Ordering & Payment for Goods
Orders may also be placed via phone or email. In this case payment may be made via cheque (payable to Westgate Supplies Ltd), credit/debit card or via bank transfer.

Goods 'Out of Stock'
Any items out of stock at the time of ordering will be sent as soon as they come back into stock. Should items be out of stock, we shall endeavour to inform you of the expected delay time. If there is to be a significant delay in us receiving new stock we may refund you via the original payment method and advise you as such.

If not completely satisfied with your purchase, items may be returned for a full refund within 14 days of receipt. Please note that unless items are wrongly described or faulty, refunds will not include any return postage costs. Your refund will be credited via your original payment method.
Items should be returned to ‘Westgate Supplies Ltd, Westgate Carr Road, Pickering, North Yorkshire, YO18 8LX’. In order for us to process your refund, please enclose your original (not a copy) invoice with any items returned. Unwanted goods must be returned in a fully resaleable condition.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Offer Codes
Unless stated otherwise, offer codes may only be used once by any user and will be invalid if re-use is attempted.

For any other queries please do not hesitate to contact us:

Live Chat: 10am to 5pm (mon-fri)
Telephone: 01751 472127 (24hr)
Post: Westgate Supplies Ltd, Westgate Carr Road, Pickering, North Yorkshire, YO18 8LX